Shipping policy

Shipping Policy

Last Updated: September 1, 2026

Thank you for shopping with us! We are committed to making sure your order is processed carefully and delivered to you as quickly and safely as possible.

1. Order Processing

  • Orders are usually processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a confirmation email with tracking information when available.

2. Shipping Times

Estimated delivery times may vary depending on your location and the shipping method selected at checkout.

  • Standard Shipping: 5–10 business days
  • Express Shipping: 2–5 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to weather, customs, carrier issues, holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping costs are calculated and displayed at checkout based on your delivery location, order size, and selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable offer will be clearly displayed on our store.

4. Order Tracking

When tracking is available, you will receive a tracking number by email after your order has been dispatched.

Please allow 24–48 hours for tracking information to become active.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If you notice an incorrect address after placing your order, please contact us as soon as possible. We will try to update the information before the order ships, but we cannot guarantee that changes can be made after processing.

6. Lost, Damaged, or Missing Packages

If your package arrives damaged, please contact us as soon as possible with your order number and photos of the damaged package/product.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier. You may also contact the shipping carrier directly.

We will do our best to assist you in resolving the issue.

7. International Shipping & Customs

For international orders, additional customs duties, taxes, or import fees may apply depending on the destination country.

Any customs duties or taxes charged by the destination country are the customer's responsibility unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

8. Delivery Delays

While we work with reliable shipping providers, we cannot guarantee delivery dates once an order has been handed over to the carrier.

During holidays, sales events, or periods of high demand, shipping may take longer than usual.

9. Questions About Your Order

If you have any questions about your shipment, please contact our customer support team with your order number and we will be happy to assist you.